In Ski & Ride School there are 5 broad categories we evaluate you on in addition to the Six Core Values. How much each category impacts your evaluation depends on what you do in SRS. These categories are:
Guest Service
Demonstrates outstanding customer service by making a conscious effort to meet and greet all resort guests, effectively managing various types of lessons and acting as a role model for clients and coworkers alike.
Internal Customer Support
Embodies professionalism in Snowsports instruction, following the expectations set forth in the resource and guidelines manual, contributing to a positive and productive work environment and taking responsibility for all functions of the job.
Training & Development
Complete all mandatory training including; new hire training (if appropriate), online safety test and any additional mandatory training.
Availability & Commitment
Fulfill holiday help time commitment, a minimum of 20 days above and beyond new hire training and any other mandatory training.
Financial
Meet targets for financials/metrics for request hours/percentages, and/or upgrade hours/percentages.
Adult Instructors
Full & Part Time
- Guest Service: 25%
- Internal Customer Support: 25%
- Training & Development: 10%
- Financial: 40%
- To merit “Achieves Expectations”, one must attain one of the following: 30 request hours, 40% request rate, 10 upgrades, or 5% upgrade rate.
Holiday Help
- Guest Service: 30%
- Internal Customer Support: 30%
- Training & Development: 10%
- Availability & Commitment: 30%
Kids Instructors
Full & Part Time
- Guest Service: 20%
- Internal Customer Support: 20%
- Training & Development: 20%
- Availability & Commitment: 20%
- Financial: 20%
- To merit “Achieves Expectations”, one must attain one of the following: 12 request hours, 25% request rate, 5 upgrades, or 3% upgrade rate.
Holiday Help
- Guest Service: 30%
- Internal Customer Support: 30%
- Training & Development: 10%
- Availability & Commitment: 30%
Kid’s Assistants
Full & Part Time
- Guest Service: 40%
- Internal Customer Support: 40%
- Training & Development: 20%
Holiday Help
- Guest Service: 30%
- Internal Customer Support: 30%
- Training & Development: 10%
- Availability & Commitment: 30%