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| FEBRUARY 2026 NEWSLETTER |
| WELCOME TAMI LYON! |
 Hello everyone, I wanted to take a moment to introduce myself and to thank you in advance for your patience as I get to know each of you. My name is Tami Lyon, and I’m excited to be joining your team as Director of Skier Services. As snow sport professionals, we are — and always will be — some of the most influential creators of positive impact at a resort. I’ve heard wonderful things about your school, your professionalism, and your individual talents, and I’m genuinely excited to meet you and learn from you. For the past four years, I served as Director of Skier Services at Stevens Pass. Prior to that role, I worked as a fractional CEO across the private equity, law, and pharmacy sectors, partnering with executives and teams to increase performance and profitability through a strengths-based leadership model. I was also the CEO, Program Director, and Owner of Lyon Ski School, a concession ski school at Stevens Pass that operated for nearly 60 seasons. For more than 20 years, I stewarded the school, race team, and summer alpine ski camps. I am PSIA Level III Alpine certified, Level I Snowboard certified, and was actively involved in the development of the ACE (Advanced Children’s Educator) certification — the predecessor to the Children’s Specialist program. I have served as a reviewer for the Alpine Technical Manual and contributed to the past two Children’s Manuals. Teaching, coaching, training, skiing, and riding are not just my work — they are my passion. My favorite classes include 3- to 6-year-olds, women who are working through fear, and anyone who is deeply motivated to learn at any level. As professional instructors, we know credibility isn’t something we can talk our way into — it must be earned through trust, consistency, and care. I believe my leadership carries the same responsibility. I look forward to connecting, sharing perspectives, and working alongside you as we continue to grow, improve, and innovate Heavenly SRS. Most of all, I’m excited to support you and to learn together. Respectfully,Tami Lyon Director of Skier Services |
| PRESIDENT’S WEEK UPDATE |
| With President’s week fast approaching, please keep an eye on your schedule for last minute changes/adjustments. As we get closer to the date, we receive lots of last-minute Private Lesson requests from both guests and instructors – often for multiple days. For us to accommodate these requests, it is common that we adjust schedules including lesson type and location. Please keep an eye out for any changes and know that we will be reaching for additional support during the Holiday period this week. |
| CONTINUOUS LISTENING SURVEY |
| Survey Dates: February 16 – 25, 2026 (Year-Round & Seasonal Employees) By frequently gathering your feedback, we can better understand our strengths and opportunities and how we can support you. You’ll receive a survey invitation regularly throughout the year or season. Be prepared to share your feedback during the upcoming survey: Completing the Survey: Team members who are eligible to take the survey will receive an email invitation to complete the survey. During the survey window, be sure to check your inbox for an email from Microsoft Viva Glint <no-reply@glint.mail.microsoft>. You will need to enter your Vail Resorts User ID to complete the survey. PLEASE CHECK TRASH FOLDERS. Your feedback is much appreciated, and we are all ears! |
| SRS EMPLOYEE EVENTS |
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| ALL EMPLOYEE EVENTS |
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| GUEST COMMENTS |
| The resort staff were all very pleasant and friendly but my instructor Dani really made my experience at Heavenly positive! She was super personable, caring, attentive, patient, and overall just fun! She really set the tone for my time at Heavenly. I had lessons with Tony and Jamie and they were so great! I felt supported and like I learned so much! I gained confidence on the hill and enjoyed my experience. The lesson groups were really balanced skill-wise that I didn’t feel like I was lagging behind the others and that my instructor was able to give me actionable feedback to improve. Our instructor (Willy) was awesome and very understanding! Really great first time and second time ski lessons with Paulette and Scott. Would definitely recommend to others and waiting to come back to learn more! I am always impressed by the professionalism, courtesy, and positivity of Heavenly staff members. I appreciate how helpful, kind, and welcoming everyone is, plus how much everyone seems to love their jobs! Shout-outs to ski school instructors, Harry, Marina, and Dan Rodriquez. They were all exceptional!!! And a shout-out to Evan, another instructor who we simply rode the gondola + a chair lift with – he was just so fun to chat with! I did a first-time lesson. It was so much fun! Would highly recommend and the instructor Dustin was incredible. Highly recommend. Everyone was so helpful and nice. Steve Chapman did a great job doing private ski lessons for my son and my friend’s son. We really enjoyed Heavenly, so will be back in the future. Ivana is an absolutely outstanding ski instructor. From the very first lesson, she was patient, encouraging, and incredibly knowledgeable. She has a rare ability to explain techniques clearly and tailor her instruction to your skill level, which made learning feel both fun and confidence-boosting. Ivana strikes the perfect balance between pushing you to improve and making sure you feel safe and supported the entire time. Her positive energy and calm demeanor make a huge difference on the mountain, and she genuinely cares about her students’ progress. I improved more than I expected in a short amount of time—and had a blast doing it. We had a lesson with Bill Mellerup and he was awesome! My ski instructor Greg Lyons was awesome, I was able to learn a lot from him in a short period of time. He was personable, patient and knowledgeable. |
| NEXT WEEK IN TRAINING |
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| Sunday Afternoon with WEAVIN’! Conditions of the Day!! – February 8, 2026 | 1:00 PM Tuesday with Charlie Buffington! Games with Groms – February 10, 2026| 9:00 AM Intermediate Park Tune-Up Snowboard. February 10, 2026 | 1:00 PM Wednesday with Ryan Goralski! Intro to Steeps and Moguls- Snowboard – February 11, 2026 | 9:00 AM Conditions DuJour – February 11, 2026 | 1:00 PM And more! In addition to these electives, all regularly scheduled certification trainings will continue as planned. Spots are limited, be sure to sign up early and get all the clinic details on instructor. snow! Unless otherwise noted, all on snow clinics meet at the base of Gunbarrel Chair. NO TRAINING PRESIDENTS’ WEEK 2/14 T0 2/21 |
| SKI & RIDE SCHOOL ADMINISTRATION Tami Lyon, Director of Skier Services Ali MacGrain, Sr Manager, Adult’s Ski & Ride School and Private Lessons George Fish, Sr Manager, Children’s Ski & Ride School Patrick Harrington, Training Manager, Ski & Ride School Amy Rice, Administrative Manager, Skier Services Ashley Hill, Administrative Assistant, Ski &Ride School Evan Olsen, Administrative Assistant, Ski & Ride School |
| snowschool@vailresorts.com 530-542-5131 Ski & Ride School Heavenly Mountain Resort |